- Inbound, Outbound, Collections, Retentions.
- Product support.
- Technical support CRM integration with major chat platforms like Whatsapp, Messenger, WeChat, Viber, Line, Telegram.
- Chatbot solutions, IVR Solutions, Automated messaging platforms.
- Setting up Malaysia BPM operations.
- BPM Analytics & Dashboarding Services.
- BPM Efficiencies and Optimization.
- BPM Workforce Management Solutions.
- WFH Productivity management solutions
- CRM Solutions
- Monitoring solutions
- Smart Building Solutions
- Information security compliance services
- Partnership with Government Agencies
- Develop Talent Pool for BPO industry
- Create Employment Opportunities
- Bridge Talent Gap
- Internal growth programs for BPOs
Malaysia as a global service location.
- Multi-lingual capability, attracts talents locally (Malay, Mandarin, Cantonese, Tamil and from Japan, Korea, Indonesia, Thailand and Vietnam.
- Ideal replacement for multiple small sites in multiple countries.
- World class infrastructure (Ranked 21 by World Bank).
- Low Cost of Living Index.
- Stable Political Environment.
- Low Climate Risk.
- Unrestricted employment of foreign knowledge workforce.
- Supportive Government – Business friendly policies, Easy Immigration.
- Negates resistance to off-shoring as natives serving natives.
- Offers Scale and Flexibility.
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